At Elena Treks, we aim to deliver your orders quickly and efficiently. This Shipping Policy explains how we handle deliveries for our products.
Shipping Availability
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We ship worldwide, ensuring customers across different regions can access our products.
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Delivery areas may be subject to courier service availability in certain regions.
Processing Time
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Orders are typically processed within 2–3 business days after confirmation.
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Orders placed on weekends or holidays will be processed on the next working day.
Delivery Time
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Delivery times vary depending on your location.
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Estimated delivery timeframe: 7–15 business days for international orders and 3–7 business days for local deliveries.
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Delays may occur due to customs clearance, weather conditions, or courier issues.
Shipping Costs
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Shipping charges will be calculated and displayed at checkout (if applicable).
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In certain cases, promotional offers may include free shipping.
Cash on Delivery
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Elena Treks accepts cash on delivery only as the payment method.
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Customers are required to pay the full amount to the courier at the time of delivery.
Order Tracking
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Once your order has shipped, you will receive a confirmation email with tracking details (if available).
Undeliverable Orders
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If delivery cannot be completed due to an incorrect address, unavailability of the recipient, or refusal to accept, the order may be returned to us. Additional shipping costs may apply for reshipment.
Contact Us
If you have any questions about our shipping process, please reach out to us at:
Email: [email protected]